Terms of Service: Transport and Delivery
Please read these Terms of Service carefully. By using the Service (as defined below), you agree that you have read and understood the terms in these Terms of Service which are applicable to you. These Terms of Service and the I-GO Policies (as defined below) constitute a legally binding agreement (“Agreement”) between you and I-GO (as defined below). The Agreement applies to your use of the Service provided by I-GO. If you do not agree to the Terms of Service, please do not use or continue using the Platform (as defined below) or the Service.
The term “us” or “we” refers to I-GO Investment Limited, a private limited company incorporated and registered under the laws of Hong Kong with business registration certificate number 71468271-000-12-25-2, registered office Room 2C-P11, 2/F, Hung To Centre, 94-96 How Ming Street, Kwun Tong, Kowloon, Hong Kong, or other I-GO group company or cooperation partner where I-GO Services are not provided by I-GO Investment Limited. The list of I-GO group companies and partners is available at https://i-go.group
The term “you” or “your” refers to the passenger or user who requests, hires and/or receives a transportation or delivery service through their I-GO App account.
If you use the Service in a country other than the country where you registered for the Application (the “Alternate Country“), you must regularly review the Terms of Service applicable in the Alternate Country which can be found at https://i-go.group as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Service in the Alternate Country.
In order to use I-GO App, you must agree to the Terms of Service that are set out below:
1.1 I-GO is a technology company which provides an information service through I-GO App that enables mediation of the requests for transport services between the passengers and drivers and I-GO does not provide transport services. Transport services are provided by drivers under a contract (with you) for the carriage of passengers. Drivers provide transport services on an independent basis (either in person or via a company) as economic and professional service providers. I-GO is not responsible in any way for the fulfillment of the contract entered into between the passenger (you) and the driver. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of transport services will be resolved between the passengers and drivers. Data regarding the drivers and their transport service is available in the I-GO App and receipts for journeys are sent to the email address listed in passenger’s profile.
1.2 The passenger (you) enters into a contract with the driver for the provision of transport services via the I-GO App. Depending on the payment options supported on Application, you can choose whether to pay the driver for the transport service in cash or use I-GO in-App Payment. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments. If you wish, you may also choose to pay a Tip to the driver directly or via the use of I-GO in-App Payment. We may limit the maximum value of a Tip at our sole discretion.
1.3 During the installation of I-GO App, passenger’s mobile number is linked to the respective I-GO user account and added to our database. If you are no longer using your mobile number, you must notify I-GO within 7 days so we can anonymize your account data. If you do not notify us about any change to your number, your mobile operator may issue the same mobile number to a new person who when using the I-GO App then may have access to your data.
2.1 Points refers to the virtual reward points granted by us to users as a reward for using services within I-GO App or participating in specific activities. During your use of the I-GO App, you will automatically earn Points from completed orders.
2.1.1 Points have no cash value, cannot be exchanged for cash, and are non-transferable, non-giftable, and non-inheritable.
2.1.2 The Points you earn can be used to redeem designated coupons, lucky promo, physical gifts, partner benefits, or other rewards specified by us within the Platform (specific items are subject to what is displayed on the My points or relevant activity pages).
2.1.3 Any fraudulent, cheating, exploitation of system vulnerabilities, or other unfair means to earn or use Points is strictly prohibited. Upon discovery, we reserve the right to, without prior notice, freeze your Points account, reclaim distributed Points, revoke redeemed rewards, and take measures such as restricting or closing the account. We reserve the right to pursue legal action.
2.2 From time to time, I-GO may run marketing and promotional campaigns which offer discounts, coupons, lucky promo or other promotional offers to be used on the Platforms. The promotion offers are subject to validity periods, service type, limits and/or other availability. Coupons cannot be combined with other promotion offers, lucky promo or other coupons. Additional terms and conditions may apply to promotion offers. Unless otherwise stated, promotion offers can only be used on our Platforms. Promotion offers are non-transferable (Coupons excluded), non-exchangeable, non-refundable and cannot be exchanged for cash. I-GO may withdraw, amend and/or alter any applicable terms and conditions of the promotions or subscriptions at any time without prior notice. I-GO may also void, discontinue or disqualify you from any promotion or subscription plan without prior notice in the event that you breach any part of these Terms of Service.
3.1 Depending on the payment options supported for the journey, you can pay for the transport services with a card, mobile carrier billing or other payment methods (e.g: Wallet) as and when available through I-GO App. By providing I-GO in-App Payment service, I-GO acts as commercial agent for the providers of the transport services. Every driver has authorized I-GO as their commercial agent for the mediation of conclusion of contracts between the driver and the passenger, including the power to accept payments from the passengers and to forward the payments to the driver. Your obligation to the provider of the transport service will be fulfilled when the payment order is given to transfer funds to I-GO’s bank account. You, as a passenger are responsible for ensuring that the payment takes place and ensuring that sufficient funds are available.
3.2 You may choose to pay a Tip to the driver using the I-GO In-app Payment service. The Tip can be paid via the In-app Payment by means authorized by I-GO for that purpose. I-GO will not hold a commission for the brokerage of the Tip and the Tip will be transferred to the driver in full amount, excluding any taxes or outstanding fees, if applicable. I-GO reserves the right to withhold the Tip, if the payment of the Tip is suspected as being fraudulent, illegal, for a purpose other than as a gratuity related to the service provided or used in conflict with I-GO’s Terms of Service.
3.3 When making payments by I-GO in-App Payment, I-GO receives your payments and forwards money to the driver. I-GO may ask additional data from you to verify payment method.
3.4 When making payments by I-GO in-App Payment for transport services, I-GO is not responsible for possible third-party payment costs (e.g mobile operators, bank fees, taxes). These service providers may charge you additional fees when processing payments in connection with the I-GO in-App Payment. I-GO is not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.
3.5 I-GO will be responsible for the functioning of I-GO in-App Payment and provide support in resolving problems. The resolution of disputes related to I-GO in-App Payment also takes place through us. For payment support service please contact: support@i-go.group. Inquiries submitted by e-mail or I-GO App will receive a response within one business day. I-GO will resolve I-GO in-App Payment related complaints and applications within two business days.
3.6 Real-time Fare. You will get an estimated Fare in accordance with Pricing rules before the ride is requested. It may not be fixed all the time, because the Fare varies with real-time distance & time. When the trip ends, you may get a different Fare instead of the estimated Fare. Fare (city based) may vary due to road conditions, traffic situation, route, fuel costs, policy, rules adjustment or promotions, the real-time display of the APP shall prevail；Route disputes will be resolved by navigation records.
3.7 Upfront Fare. You may be offered to use a ride option that allows you to agree to a fixed Fare for a given instance of Transportation service provided by the Driver (i.e Upfront Fare). Upfront Fare is communicated to you via the I-GO App before the ride is requested. Upfront Fare shall not be applied if you change the destination during the ride, the ride takes materially longer than estimated due to traffic or other factors, or when other unexpected circumstances impact the characteristics of the ride materially (e.g a route is used where tolls apply).
4.1 If you order a transport service and the driver has agreed to undertake the work then the transport service is considered to be ordered.
4.2 Once a driver confirms that he/she will complete your journey, you will enter into a separate agreement with the driver for the provision of the journey on such terms and conditions as you agree with the driver. I-GO does not provide journeys and is not a party to your agreement with the relevant driver.
4.3 Cancelling the use of an ordered transport service is considered to be the situation where the driver has replied to your request and you subsequently reject, cancel or refuse the transport service. When a transport service request is cancelled after certain time period，you are required to pay a cancellation fee.
4.4 If you cancel a transport service request on multiple successive instances within 24-hour we may temporarily block your account for warning. After multiple such warnings, we may suspend your account for longer period (e.g 6 months). After that period you could ask to reactivate your account and your application will be reviewed by I-GO.
4.5 When driver notifies the passenger about the arrival of the vehicle to its destination and passenger or people for whom the transport was ordered do not arrive at the vehicle within certain time period as specified in the I-GO App, the request will be deemed cancelled. Sometimes driver may decide to cancel your request, please note that I-GO is not responsible for such situations.
4.6 Once the driver arrives and sends you a notification that he/she has arrived, the I-GO App may begin charging fare on a waiting time basis according to the rates specified in the I-GO App.
4.7 If you have requested transport services using the I-GO App and cause damage to the driver’s vehicle or its furnishing (among else, by blemishing or staining the vehicle or causing the vehicle to stink), the driver will have the right to require you to pay a penalty of 50 Hong Kong Dollars and require compensation for any damages exceeding the penalty. If you do not pay the penalty and/or compensate the damage, I-GO may pursue the claims on behalf of the provider of the transport service.
5.1 As long as you comply with these Terms of Service, we agree to grant you a limited, royalty free, revocable, non-assignable, non-transferable, non-exclusive right to access and use the I-GO App in accordance with these Terms of Service, the Privacy Notice and the applicable app-store terms. You may not transfer or sub-license this right to use the I-GO App. In the event that your right to use I-GO App is cancelled, the corresponding non-exclusive license will also be cancelled.
6.1 As the I-GO App is an information service (a means of communication) between passengers and drivers, we cannot guarantee or take any responsibility for the quality or the absence of defects in the provision of transport services. As the usage of I-GO App for requesting transport services depends on the behaviour of the drivers, I-GO does not guarantee that you will always have offers available for the provision of the transport services.
6.2 The I-GO App does not offer or broker transport services for passengers. It is also not an transport agency service for finding passengers for transport providers. The I-GO App is used as the means for organizing the provision of transport services.
6.3 The consumer’s right of refund is not applied to I-GO App orders. Requesting a refund from the transport service does not withdraw you from the agreement in the course of which the provision of the transport service was ordered.
6.4 The I-GO App is provided on an "as is" and “as available” basis. I-GO does not represent, warrant or guarantee that access to I-GO App will be uninterrupted or error free. In case of any faults in the software, we will endeavour to correct them as soon as possible, but please keep in mind that the functioning of the App may be restricted due to occasional technical errors and we are not able to guarantee that the App will function at all times, for example a public emergency may result in a service interruption.
6.5 I-GO, its representatives, directors and employees are not liable for any loss or damage that you may incur as a result of using I-GO App or relying on, the journey contracted for through the I-GO App, including but not limited to:
6.5.1. any direct or indirect property damage or monetary loss;
6.5.2. loss of profit;
6.5.3. loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business;
6.5.4. loss or inaccuracy of data; and
6.5.5. any other type of loss or damage.
6.6 The financial liability of I-GO in connection with breach of the contract will be limited to 300 Hong Kong Dollars. You will have the right to claim for damages only if I-GO has deliberately violated the contract. I-GO will not be liable for the actions or inactions of the driver and will not be liable for damages that the driver causes to the passengers.
6.7 You agree to fully indemnify and hold I-GO, their affiliate companies, representatives, employees and directors harmless from any claims or losses (including liabilities, damages, costs and expenses of any nature) that they suffer as a result of your use of the I-GO App (including the journeys you obtain through your use of the I-GO App).
6.8 I-GO may immediately end your use of the I-GO App if you breach these Terms of Service or we consider it necessary to protect the integrity of I-GO or the safety of drivers.
7.1 As I-GO is not a provider or broker of the transport services, any issues with defects or quality of the transport services will be resolved in accordance with the rules and regulations of the transport service provider or the relevant public authority.
7.2 We ask to fill out a feedback form in the I-GO App. This enables us to offer suggestions to the drivers for improving the quality of their service.
7.3 We expect that you use I-GO App in good faith and respect the drivers who offer their services through I-GO App. I-GO retains the right to close your account if you have violated the terms set out in this Terms of Service or if your activities are malicious, i.e. withholding payment for the provision of the transport service, fraud, being disrespectful towards the drivers, etc. In these cases, your I-GO App account may be revoked without prior notice.
7.4 I-GO will make every effort to ensure that only drivers, who have integrity and are respectful to their profession and passengers, use the I-GO App. However, we are in no position to guarantee that every provider of transport services, located by the I-GO App, satisfies the aforementioned criteria at all times. If you experience objectionable transport service, please notify the company responsible for the service, a supervisory authority or our customer support.
7.5 To ensure safety of the I-GO platform for all users, I-GO may ask the rider to verify their identity. If I-GO will not be able to verify the identity of the rider, the I-GO service may be suspended for the rider until the verification process is completed.
8.1 I-GO may amend the terms in the Agreement at any time. If any substantial amendments are made to the Terms of Service, then you will be notified by e-mail or I-GO App notifications. Such amendments shall be effective once they are posted on https://i-go.group or the Application. It is your responsibility to review the Terms of Service and I-GO Policies regularly. If you continue using I-GO App, you will be deemed to accept the amendments.
The Terms of Service will be governed by and construed and enforced in accordance with the laws of Hong Kong. If the respective dispute resulting from Terms or Agreement could not be settled by the negotiations, then the dispute will be finally solved in Hong Kong High Court. If any provision of the Terms of Service is held to be unenforceable, the parties will substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision.
Last modified: 09 September, 2026
Effective Date: 09 September, 2026
This Terms of Service agreement for I-GO Driver is designed for global operations by I-GO Investment Limited. It establishes a formal legal framework that applies across multiple jurisdictions by referencing "applicable local laws" where specific regional requirements may vary.
GLOBAL TERMS OF SERVICE
Effective Date: September 09, 2026
Provider: I-GO Investment Limited (“I-GO”, “the Company”, “We”, “Us”)
1. THE CONTRACTUAL RELATIONSHIP
1.1 These Terms of Service (“Terms”) constitute a legally binding agreement between you (“the Driver”, “You”) and I-GO Investment Limited.
1.2 Platform Service Only: You acknowledge that I-GO is a technology platform that matches customers with independent providers of transportation and delivery services. I-GO does not provide transportation or logistics services and is not a common carrier.
1.3 Independent Contractor Status: You are an independent third-party provider. This agreement does not create an employer-employee relationship, partnership, or joint venture. You are responsible for your own taxes, insurance, and business expenses.
2. ELIGIBILITY AND ONBOARDING
To access the Platform, you must meet and maintain the following requirements in your region:
· Licensing: Possess a valid driver’s license and all local permits, registrations, and authorities required to provide the services.
· Documentation: Provide proof of vehicle registration, personal identification, and a clean criminal background check as required by local law.
· Insurance: Maintain valid commercial vehicle insurance with coverage limits that meet or exceed local legal minimums.
· Vehicle Standards: Ensure your vehicle is in safe operating condition and meets the service industry maintenance standards.
3. PROVISION OF SERVICES
3.1 Discretion: You have full freedom to connect or disconnect from the Platform at your own will. You may accept or reject any request; however, consistent cancellations after acceptance may result in loss of Platform access.
3.2 Safety and Conduct: You must comply with all traffic laws and local regulations. I-GO maintains a Zero-Tolerance Policy regarding the use of alcohol or drugs while providing services.
3.3 Ratings: Both drivers and passengers may rate each other after a trip. You must maintain a minimum average rating to continue using the Platform.
4. FINANCIAL TERMS
4.1 Fare Calculation: Fares are typically calculated based on time and distance traveled, or as an upfront estimate provided by the App.
4.2 Service Fees: In exchange for the use of the Platform, I-GO deducts a percentage-based commission from the gross fare of each completed order and any orders incurring cancellation fees.
4.3 Payments: Your earnings, including any tips, are tracked in real-time within the app. Payouts are made to your designated account according to the Company’s settlement schedule.
5. DATA PRIVACY AND SECURITY
5.1 Location Tracking: You consent to I-GO collecting and using your real-time GPS location to facilitate order matching and safety monitoring.
5.2 Confidentiality: You must protect the personal information of passengers (e.g., phone numbers, pickup addresses) and use it only for the purpose of fulfilling the specific order.
6. LIABILITY AND INDEMNIFICATION
6.1 Limitation of Liability: To the extent permitted by law, I-GO shall not be liable for any indirect or consequential damages, personal injury, or property damage related to the use of the Platform.
6.2 Indemnity: You agree to indemnify and hold I-GO harmless from any claims or losses arising from your breach of these Terms or your violation of any law or the rights of a third party.
7. TERMINATION AND MODIFICATION
7.1 Termination: I-GO may immediately terminate these Terms or deny you access to the Services at any time for any reason, including breach of safety guidelines or low ratings.
7.2 Modifications: I-GO reserves the right to modify these Terms at any time. Your continued use of the Platform after such updates constitutes your agreement to the new terms.
8. GOVERNING LAW
Except as otherwise provided by local law, these Terms are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the jurisdiction of the courts of Hong Kong or an agreed-upon international arbitration center.
Acknowledgment: By logging into the I-GO Driver App, you confirm your agreement to be bound by these Terms.